Refund policy

Last Updated: October 2025

At ShopMuchMore, we want you to love what you buy!
Every order is carefully packed, checked, and shipped with our trusted fulfillment partner — O(1) India Private Limited — to ensure that you receive only quality products.
However, if you face any issue with your order, we’re here to help.

🛍️ 1. Eligibility for Return or Replacement

We offer a Return or Replacement option in the following cases:

  • You received a damaged or defective product.

  • You received a different product than what was ordered.

  • The product is missing parts or accessories.

If your order meets any of the above, please contact us within 48 hours of receiving your delivery at contact@shopmuchmore.in, including:

  • Order ID

  • Description of the issue

  • Clear photos or video proof of the product and packaging

Our support team will verify the issue and guide you through the process.

🔄 2. Replacement or Refund Process

Once your return or replacement request is approved:

  • A replacement product will be shipped to you free of cost, or

  • A refund will be issued if the same product is unavailable.

Refunds are processed within 5–7 working days after product verification and approval.

🚫 3. Non-Returnable Items

For safety and hygiene reasons, the following items are not eligible for return unless defective:

  • Personal care, beauty, or hygiene products

  • Innerwear or undergarments

  • Food or health supplements

  • Customized or made-to-order items

  • Items marked “non-returnable” on the product page

❌ 4. Cancellations

Orders can only be cancelled before they are shipped.
Once your order has been dispatched, cancellations cannot be processed.

To cancel an order before shipment, email us at contact@shopmuchmore.in as soon as possible.

💳 5. Refund Timeline

After your return is received and inspected, refunds (if approved) will be processed:

  • To your original payment method for prepaid orders, or

  • Via bank transfer or UPI for COD (Cash on Delivery) orders

Processing time:

  • ShopMuchMore approval: within 48 hours

  • Bank processing: 3–7 business days

🚚 6. Shipping Cost for Returns

If the return is due to a defective or wrong item, return shipping is free.
If the return is due to any other reason (like change of mind), the customer may bear the return shipping cost.

🇮🇳 7. Domestic Policy (India Only)

Currently, we ship and accept returns only within India.
International orders are not applicable under this policy.

🏢 8. Contact Information

ShopMuchMore
4th Floor, Prudential Building, Central Avenue,
Powai Business District, Mumbai City, Maharashtra 400076, India

📧 Email: contact@shopmuchmore.in
🕒 Customer Support: Monday to Saturday, 10:00 AM – 6:00 PM

⚙️ 9. Our Commitment

ShopMuchMore is committed to ensuring a hassle-free, transparent, and customer-friendly experience.
All products are fulfilled and supplied by O(1) India Private Limited, ensuring reliable service and genuine product quality.

We appreciate your trust in ShopMuchMore.in